I purchased a 2007 Suzuki SX4 from my local dealer, NorCal Suzuki in Pittsburg, CA. I paid extra for the extended warranty and was told that part of my contract was that I would receive free oil changes from the dealer as long as I own the car. This dealer is about one mile from my work and my home.
Recently, the NorCal dealership closed after only 2 years of being in business. Suzuki corp. sent me a letter saying that I could service the vehicle at the next nearest dealership which is over 20 miles away from my work and home". Because of the distance and the hours, to service my car at this location would cost me over $100 in gas, bridge toll and loss of pay from work/. Additionally, no other Suzuki dealer will honor the free oil changes!.
I called Suzuki customer service and explained the problem:. After apologizing several times and telling me they deeply value me as a customer, the lady told me that the best thing she could offer me was a voucher for $10 off service at the Valejo dealer and a Suzuki logo keychain".
So, basically I tell them that servicing my car is now a financial burden and will cost me over $100 just to travel to the location for service, and they offer me a coupon and a keychain as compensation'.
How can a company that is trying to rebuild it's reputation in the automobile industry consider this an appropriate solution? MY only solution at this point is that I'm going to have to trade the car in and go to a different car company:. I am DEFINATELY a VERY PISSED OFF CONSUMER!!!! 12759ca
Recently, the NorCal dealership closed after only 2 years of being in business. Suzuki corp. sent me a letter saying that I could service the vehicle at the next nearest dealership which is over 20 miles away from my work and home". Because of the distance and the hours, to service my car at this location would cost me over $100 in gas, bridge toll and loss of pay from work/. Additionally, no other Suzuki dealer will honor the free oil changes!.
I called Suzuki customer service and explained the problem:. After apologizing several times and telling me they deeply value me as a customer, the lady told me that the best thing she could offer me was a voucher for $10 off service at the Valejo dealer and a Suzuki logo keychain".
So, basically I tell them that servicing my car is now a financial burden and will cost me over $100 just to travel to the location for service, and they offer me a coupon and a keychain as compensation'.
How can a company that is trying to rebuild it's reputation in the automobile industry consider this an appropriate solution? MY only solution at this point is that I'm going to have to trade the car in and go to a different car company:. I am DEFINATELY a VERY PISSED OFF CONSUMER!!!! 12759ca
 Comments (3) |
| 1. Written by Melissa Mahan on September 1, 2008 from antioch, california, US Thanks for the comments, but just to clarify the loss of the free oil changes was just an added inconvienience. The problem is that I have to travel out of my way, taking time off from work and wasting money on gas and bridge toll, just to get the car serviced and when I called to complain they basically indicated they didn't care. The lady I talked to actually said to me "it could be worse, we have customers in the midwest that have to travel 100 miles to their nearest dealer." I recently took the car in to my nearest dealer, which involved paying bridge toll, loosing hours from work to get there, and having to leave it overnight because they don't do service on weekends, and the service manager at the dealer said my best bet would be to trake it in for a toyota or a nissan. If I have to continue to waste so much of my time and money every time I need service then I will have no choice but to take her suggestion. |
| 2. Written by ttgoth on September 1, 2008 from tampa, florida, US Extended warranties are not held by Suzuki Corp. They are held by an outside vendor and the dealer that you got the car from. I am on my 8th new Suzuki, I will never buy another car make. Your problem should be addressed by the local Circuit Court, A full refund of the extra cost of the Warranty is the best you will get. Good luck. |
| 3. Written by annoyed at consumers on July 22, 2008 from chicago, illinois, US problem here is that the free oil changes were " authorized " by the manufactuer and only provided by the dealer, a dealer add on of sorts . or a dealer incentive for you to buy the extended warranty. making sure the vehicle is working and good is the manufactuers problem ,General maintence well is on us as consumers to bad free oil changes would be nice .. |
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